Return Policy
Welcome to Zest Wear, where your satisfaction is our priority. We effort to make your buying experience smooth and pleasurable. Please review our return and exchange policy carefully:
1. Easy Returns and Exchanges
We provide a hassle-free return and exchange policy within 14 days after delivery.
Returned products may take up to 7 days to reach our facility.
For your convenience, we provide reverse pick-up services at a nominal charge of $5 per order.
2. Pick-Up Attempts
Our logistics partner will make two pick-up attempts. If unsuccessful, you may be required to ship the item to our warehouse at your own expense.
Please note that reverse pickup availability depends on the pin code of your area.
3. Cash on Delivery (COD) Orders
For COD orders, store credit will be issued within 1-2 working days from the pickup date.
4. Product Condition
5. Refund Process
6. Non-Returnable Items
7. Self-Shipping of Returns
8. Preferred Courier Service
We recommend using a reliable courier service for self-return, such as USPS or FedEx.
9. Terms and Conditions
10. Refund Processing Time
Please note that our policies may be subject to change without prior notice.
1. Easy Returns and Exchanges
We provide a hassle-free return and exchange policy within 14 days after delivery.
Returned products may take up to 7 days to reach our facility.
For your convenience, we provide reverse pick-up services at a nominal charge of $5 per order.
2. Pick-Up Attempts
Our logistics partner will make two pick-up attempts. If unsuccessful, you may be required to ship the item to our warehouse at your own expense.
Please note that reverse pickup availability depends on the pin code of your area.
3. Cash on Delivery (COD) Orders
For COD orders, store credit will be issued within 1-2 working days from the pickup date.
4. Product Condition
- Returned items must be in their original condition with tags intact.
- We do not accept returns for items that are damaged or worn.
5. Refund Process
- Please allow 7-10 business days for your return to be processed and the refund to reflect in your account.
- Refunds are only available for pre-paid orders or online payments.
6. Non-Returnable Items
- Shipping charges are non-refundable.
- For hygiene reasons, certain products including underwear, swimwear, and perfumes cannot be returned.
- Items purchased as part of promotional offers or BOGO deals are not eligible for returns.
7. Self-Shipping of Returns
- If reverse pick-up is unavailable in your area, you may courier the product to our warehouse address.
- Please ensure secure packaging and include your order ID and registered mobile number.
- Refunds will be processed within 48 hours of receiving the product.
8. Preferred Courier Service
We recommend using a reliable courier service for self-return, such as USPS or FedEx.
9. Terms and Conditions
- The bank details provided by the customer are final; any errors are the customer's responsibility.
- If an order is marked as delivered but not received, please contact us within 24 hours.
- Customers are responsible for the care of products during possession.
- For damaged products, please notify us within one day of receipt.
10. Refund Processing Time
- We aim to process refunds within 14 working days of confirming eligibility.
- For assistance, contact our customer support team via email or phone. Our team is available Monday - Friday, 9:00 AM - 6:00 PM
Please note that our policies may be subject to change without prior notice.
